Monday, March 29, 2010

LifeLinks : Are all the interpreters certified?

Several people have either left responses or contacted me directly and asked me several good questions about LifeLinks.

Ash Kalb, the VP of Business Development & Legal @ LifeLinks and David Rhodes, the Director of Operations @ Lifelinks was generous enough to follow through and answer our questions.

1) Is LifeLinks Deaf-owned (meaning is the CEO, founder, or owner Deaf)?
"LifeLinks is not deaf owned, but works with many deaf owned partner companies and is always focused on engaging with and being responsive to the deaf community."

2) How many Deaf employees are working for the company and what percentage do they make up of your workforce?
"Currently, approximately 30% of our team is deaf, and over 50 of our interpreters are children of deaf adults."

3) Is LifeLinks a certified Video Relay Service / Provider?
"Healinc, the parent company of LifeLinks is a certified provider."

4) Are all the interpreters certified or do they hire a non-certified interpreter with the ability to speak several languages?
"Because the company provides VRI services in addition to VRS services, we can’t simply hire “good” interpreters. At this point, certification alone is not enough to get a job with LifeLinks. We look for professionals who’ve honed their skills, and become experts in a particular area. As a result, our interpreters have an average of 11 years experience of professional interpreting. As a result of this focus we have RNs, SC:Ls, LPNs, EMTs, officers of RID on the team! This is the case for about 98% of our interpreters. We do have some non-certified interpreters. And yes, speaking foreign languages are among the qualities that would get an applicant past the certification hurdle."

5) Anything you would like to comment on?
"We will welcome any opportunity to communicate with the deaf community, and let people know more about our company, which we believe is one of the best in the business."

Thank you for providing such detailed answers to each question. Your commitment to offering a quality service for each language is evident. We wish you the best in your efforts in translating all the world's languages.

2 comments:

  1. Off the point here - Sprint will release a first ever WiMax (4G) phone this Summer with Android operating system. This phone is called the Sprint HTC EVO. Whats special about this phone is that it has a front facing camera and we will be able to make and receive live video streaming calls. My challenge to you is to find which VRS company will be the first to have an Android App to allow us to make VRS calls on Sprint HTC EVO phone.

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  2. Oooh. I did hear about the Sprint HTC EVO and its front facing camera. It sounds neat! You have a great question. Who will be the first VRS company to provide an Android App that will allow us to make VRS calls? Mhmm. Okay, I accept your challenge. I'll do my best to find the answer for you. :)

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