Thursday, April 15, 2010

Has Viable Returned from the Dead?

Well, what do you know??? Viable is still up and running. I thought it was either taken over and replaced by another VRS company or had filed for bankruptcy and was shut down. Neither seems to be the case. Sometime last year, Viable was on its last breath and the doctors were ready to call it quits, but Snap!VRS came in and rescued Viable.

So the question is did Snap!VRS acquire Viable?
From a legal standpoint, no, Snap!VRS has not acquired Viable. However, that technicality does not affect your user experience. Snap!VRS is operating Viable and providing all the service support you need for your VRS calls.



Viable is still offering 24/7 VRS, VCO, 911, 10-digit number, VideoMail, and Viable Vision.

  • VideoMail will allow you to personalize your video answer message, receive notifications through your pager and/or email, and finally you can view your video messages on your pager,  Mac / PC, VPAD, or on Viable Vision.
  • Viable Vision is a software you can download for free onto your PC (not Mac). It'll allow you to record yourself or save conversations. Another cool thing about it is you can do text chat which means you can type down anything you want such as your SSN or phone numbers without having to sign it to the interpreter or another customer. That's neat.
  • Also it looks like they are in the process of adding VRI services. That would be great; being able to go into a hospital and talk to your doctor with an interpreter all ready to go on your VPAD.


However, bad news... According to the website, the VPAD+ is currently unavailable. What a shame! Additionally, the website also says
'There's no reason to leave your friends and family in the dark when you upgrade to Viable Vision! The software operates on standard technologies that are compatible with most videophones, so you can continue to call the same people you love talking with.' (https://www.viable.net/product/vv)  I wonder which videophone in particular does not work with VPAD?

I made a test call and got an interpreter with an androgynous look, but nevertheless, the interpreter was great. The interpreter was a master with body language. I would recommend the interpreter to anyone. My hearing friend could tell it was a female based on the voice, but also did onfirmed that the interpreter did an excellent job with the call.

I'm in the process of contacting Snap!VRS / Viable to ask them some questions. Do you have any particular questions you would like me to ask? Thanks!

Next VRS Provider : XVRS

7 comments:

  1. have you tried Purple yet? They got a new feature where it will allow you to do custom greeting for hearing callers.

    check out this link: http://www.deafvideo.tv/72697

    ReplyDelete
  2. I still have two vpads, but got a message that "my vsn could not register to viable servers. Please try again later". I even called Viable help desk, the lady seems she does not know what to say. I used the other vp to call the lady. I tested my vsn and password viable online. It works!

    I am ready to throw them away!

    ReplyDelete
  3. Rumor says they don't sell VPAD+ anymore due to patent issues.

    ReplyDelete
  4. VPAD is not powered by Viable, Inc anymore.

    It's SnapVRS. Technically, Viable, INC didn't come back from dead.

    SnapVRS took a advantage of Viable's marketing brand. It will make SnapVRS brand stronger than ever. If you look at "Viable" logo, carefully. It has no "Inc". It has been removed and redone the logo.

    I know some of my friends are still using VPAD. VPAD never been out of service.

    VPAD will be inching to meet its' demise when SorensonVRS release the new VP.

    ReplyDelete
  5. Thank you for the Purple suggestion. I will try Purple next week.

    And that's a good question about their patent issues with the VPAD. I'll be curious to see how Snap!VRS responds to that. Let me get back to you on that one soon.

    Thanks!

    ReplyDelete
  6. Would not be the first company Snap took without paying

    ReplyDelete
  7. The information about the VPAD+ is incorrect; there are no patent issues.

    As soon as the VPAD+ becomes available again, we'll be sure to communicate that information!

    ReplyDelete